Shipping & Returns

Shipping

Your delivery cost will be displayed at checkout, before you complete your order, and will be charged to your credit card or Paypal account upon submitting your order. Shipping costs are calculated based on the weight and volume of the order and the delivery destination.

We will process your order within 72 hours. If there is a problem fulfilling your order, we will contact you within this period to let you know. Delivery could take 7-10 working days from this date. After this time, if you still have not received your order, please call (03) 5145 6423 (Mon-Fri, 9.00am-5.30pm EST).

All our orders are delivered during business hours. Many lightweight items can be shipped via Australia Post. For large sized items we may use one of several freight carriers. Items will be sent to the shipping address you provide when placing your order. Carriers are unfortunately not able to specify an exact delivery time for your ordered items.

For smaller items that are sent with Australia Post, if you are not available to accept delivery, the driver will leave a card at your premises and your order will be taken to the nearest Auspost Centre for you to collect. Australia Post will also not be able to change any delivery information, including the delivery address or add an Authority to Leave, once the item has been dispatched.

Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. If you feel that the damage to an item or a box is too severe please refuse the package.

Product Returns

Turkish Magic does not offer a refund on products for a change of mind. In the unlikely event that your item arrives damaged or faulty, please notify Turkish Magic as soon as possible for a replacement. A product is considered faulty if it does not work when first taken from its packaging or if it shows signs of failure within 14 days of delivery. Whilst we take great care to ensure that your items arrive safely, sometime breakages do occur during transit.

Please check your items carefully and report any defective, faulty or damaged goods to us within 48 hours of receipt. Please contact our Customer Service Team on (03) 5145 6423 (Mon-Fri, 9.00am-5.30pm EST) to assist with organising your return. You may be required to send us images of the damage for further assessment. Please do not attempt to return the items before speaking to one of our team members (you may be responsible for any associate expenses if you do so). Where a product is provisionally determined to be defective we will arrange to replace the product. Where we have provisionally determined your product is defective, return shipping may be arranged at our expense. If the product is deemed by customer service/supplier NOT to be defective, we may, in our absolute discretion, refuse to replace the product or offer a store credit. We reserve the right to test any returned defective product. If the condition of the product was misrepresented to us by the customer, we may impose a $55 handling and administration fee.

Products must be returned whenever we agree to replace the product or provide you with a refund. Where you have received a faulty, damaged or defective product by our courier service, we may make arrangements with you to collect the product. Please ensure that all original items including packaging are returned. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return delivery to our warehouse.

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.

Any damaged or faulty item will be replaced with a new one. A refund or store credit will only be offered if the product is no longer available.